Privacy Policy

01

Introduction

AVS Communications Ltd is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

02

Who We Are

AVS Communications Ltd is the data controller responsible for your personal data.

Address: 128 City Road, London, EC1V 2NX
Email: info@avscomms.com
Phone: +44 7864 641916

03

Data We Collect

Data you provide directly

Name and contact details (email address, phone number)
Business name and job title
Information provided via enquiry forms, emails, or direct communication
Billing and payment information (processed securely via third-party providers)

Data collected automatically

Website usage data including IP address, browser type, and pages visited
Cookies and similar tracking technologies (see Section 9)

Data from third parties

Social media profile information where you interact with our accounts
Publicly available professional information for business development purposes

04

How We Use Your Data

We use your personal data on the following legal bases under UK GDPR:

To provide and manage our services — Performance of a contract
To respond to enquiries and communicate with you — Legitimate interests
To process payments and manage billing — Performance of a contract
To send marketing communications — Legitimate interests or consent
To comply with legal and regulatory obligations — Legal obligation
To improve our website and services — Legitimate interests

05

Marketing Communications

We may contact you with relevant updates or information about our services where we have a legitimate interest or your consent. You may opt out at any time by contacting info@avscomms.com or using the unsubscribe link in any email.

06

Sharing Your Data

We do not sell your personal data. We may share it with:

Trusted third-party service providers bound by data processing agreements
Professional advisers including lawyers or accountants, where necessary
Regulatory authorities or law enforcement where required by law

07

International Data Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, including adequacy decisions or standard contractual clauses.

08

Data Retention

Client data is retained for the duration of the engagement and six years thereafter
Enquiry data is retained for up to 12 months if no engagement follows
Website analytics data is retained per our analytics provider's standard retention periods

09

Cookies

Our website uses cookies to improve your experience:

Essential cookies — necessary for the website to function
Analytics cookies — to understand how visitors interact with our site
Preference cookies — to remember your settings

You can manage or disable cookies through your browser settings at any time.

10

Your Rights

Under UK GDPR, you have the right to:

Access — request a copy of the data we hold about you
Rectification — request correction of inaccurate or incomplete data
Erasure — request deletion of your data in certain circumstances
Restriction — request that we limit how we use your data
Data portability — receive your data in a structured, machine-readable format
Object — to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact info@avscomms.com. We will respond within one month.

11

Right to Complain

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Helpline: 0303 123 1113

12

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

13

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to AVS Communications. We encourage you to review the privacy policies of any third-party sites before sharing personal data.

14

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website with the date of the last update clearly indicated.

15